The Sales Institute · Specialist Course

Persuasive Selling

How to sell the way people buy

Duration

6 Hours

Format

Cohort-based

Delivery

On-site/virtual

Programme includes

Cape Town · Johannesburg · Durban

6 hours

Across 9 practical modules

Cohort-based learning

Learn alongside peers from your industry

On-site or virtual

Flexible delivery across South Africa

Experienced Sales People

Tailored for your role and context. If you have attended a Sales Institute foundational sales workshop, you can do this course too.

"Learn how buyers think, what influences decisions and how to communicate in a way that earns commitment."

Programme structure

Programme overview

Seven modules covering the full channel management lifecycle, from fundamentals through to strategic influence.

Personal mastery

Focuses on personal performance by connecting motivation, goal setting, mental preparation and a practical personal mastery action plan.

Shows participants how to identify target customers, build an engagement strategy and manage their time and resources around a clear sales plan.

Introduces how buyers think and how persuasive language, modern prospecting and influence principles can shape an effective sales message.

Covers meeting preparation, buying decisions, rapport, likeability and how to introduce yourself and your company in a customer-centred way.

Develops advanced listening by focusing on non-verbal cues, sensory preferences, metaprogrammes and active listening techniques.

Shows how to use layered questions to redirect attention, encourage disclosure and uncover deeper customer information.

Explains how voice, non-verbal behaviour, energy and belief statements can influence a buyer’s emotional state.

Shows how to communicate the solution through future pacing, pain-solution framing, anchoring and persuasive value proposition language.

Develops final commitment strategies that create urgency without pressure, handle objections and ask for the buying decision at the right moment.

What you will be able to do

6 outcomes. Influence buyers with confidence.

According to a recent study done by Cranfield University, only 9.1% of sales meetings result in a sale. One of the main reasons for this is that salespeople are not properly equipped to deal with changing market conditions. Traditional sales techniques are out-dated and, in some cases, blocking the sale.

This course will show you how to boost your sales effectiveness by applying scientific breakthroughs in our understanding of human behaviour and how we make buying decisions.

1

Build the right mind-set: How to maintain a positive attitude, deliver excellent customer service and consistently perform as a sales advisor.

2

Interact with customers: How to engage with customers in a meaningful way and present a positive image.

3

Enhance customer relations: How to create an unforgettable buying experience through exceptional service.

4

Deal with queries and complaints: How to respond to, and effectively manage customer queries and complaints.

5

Face-to-Face Selling process: Consistently implement the sales process: Approach, qualify, demonstrate, overcome objections, and close.

6

Advanced sales techniques: How to up-sell and cross-sell, understand human behaviour to influence customer decisions.

Is this programme for you?

Who should attend

The workshop is designed for experienced salespeople or those who have attended one of our foundational sales workshops

I learnt a whole different approach than the normal traditional selling methods.